Refund & Return Policy — Icare.pk

At Icare.pk, we are committed to providing a safe, reliable, and satisfying online shopping experience across Pakistan. Our Refund & Return Policy ensures transparency and customer confidence when shopping with us.

1. Eligibility for Returns

Customers may request a return or replacement if:

• The product delivered is damaged, defective, or incorrect

• The item is unused and returned with its original packaging and accessories

Return requests must be submitted within 7 days of receiving the order.

2. Non-Returnable Products

Certain items cannot be returned due to hygiene, usage, or safety reasons, including:

• Products damaged by customer misuse

• Items missing original packaging

• Clearance or special-offer items (if specified)

3. Refund Process

Once your return is received and inspected:

• Eligible refunds are issued to the original payment method or as store credit

• Please allow 3–7 working days for processing

4. Replacement / Exchange

If your item arrives damaged or faulty, we will send a free replacement immediately. Icare.pk prioritizes customer satisfaction and ensures a smooth exchange process.

5. Incorrect Address Submissions

If an order is delayed or returned due to incorrect address details:

• We will contact you promptly to correct the address

• Re-shipping fees may apply in certain cases

Accurate address information ensures faster delivery anywhere in Pakistan.

6. Contact Support

For all refund, return, or exchange-related queries:
📩 icarepk030@gmail.com
📞 24/7 Customer Assistance